Best Free and Premium Shopify Post Purchase Survey Apps

best free and premium shopify post purchase survey apps

It is essential for all e-commerce store owners to know that the benefits of learning directly from customers are extremely huge compared to other factors in online trading. An effective way to do this is by asking them questions right after their purchases, which is known as a post-purchase survey. And Shopify Post Purchase Survey apps are here to help you simplify everything. These tools provide several options for users to create a survey form containing a lot of questions related to the customer shopping experience. Hence, you are able to find out what motivated them to buy your products and promote the most effective channels as parts of future marketing campaigns. Getting insights directly from customers is always better than tracking ID’s and pixels. And now it is even easier when it takes you only a few minutes to have these apps on your store.

Now let’s see how different apps work and explore their outstanding features with these four Shopify Post Purchase Survey apps below.

Shopify Grapevine Post-Purchase Survey App by Union Works Apps

Shopify Grapevine Post-Purchase Survey App by Union Works Apps
Shopify Grapevine Post-Purchase Survey App by Union Works Apps

Grapevine Post‑Purchase Survey is an important app for Shopify administrators to get direct insights from the customers and drive businesses. In particular, with the simple post-purchase survey, you can easily get data from your customers and find out the most effective sales channels. Hence, you can build better marketing campaigns to maximize benefits. For example, pushing activity in social media should be included in the marketing plan because social networks are highly effective sales channels for conversions. Besides, Grapevine Post‑Purchase Survey ensures a high response rate as its post-purchase survey fits seamlessly into the Order Status page of your website, which is one of the most viewed pages on your store. 

Reviews and rating:

  • 4.9/5

Pricing and trial days:

  • Free

Demo Store

  • Not available

Key features:

  • Provide up-to-date Revenue Breakdown by Response chart 
  • View the total order value of each response type
  • Discover the effective or poor performing channels based on the data
  • Customize the Survey with options and sub-options for customers to choose from
  • Apply tags automatically to customers and orders to get specific information

Shopify Post Purchase Survey App by HulkApps.com

Shopify Post Purchase Survey App by HulkApps.com
Shopify Post Purchase Survey App by
HulkApps.com

Learning directly from your customers based on the website feedback is never easier than ever with the aid of Post Purchase Survey app. After only a few minutes, you can have this app installed on your store. Then you are able to include the customer feedback on the order confirmation page. Besides, you can create a simple but effective post-purchase survey to customers. This can be done easily thanks to the given typical questions which measure their satisfaction and help you find out their experience as well as expectation. For instance, if you know from which channel your customers hear about your store, you can promote that channel to bring about more sales. Furthermore, Post Purchase Survey processes instantly the survey results on an analytics dashboard in order for you to improve your website performance.

Reviews and rating:

  • 5.0/5

Pricing and trial days:

  •  Free

Demo Store

  • Not available

Key features:

  • Customize the survey questions or use the default ones
  • View all survey results
  • Export the feedback results
  • Apply your custom branding to the survey
  • Send email notifications automatically to the administrators after a survey is completed
  • Unlimited number of questions in the survey form
  • Personalize the appearance of survey forms through custom CSS 
  • Include no watermark of Hulkapps in the survey forms
  • Provide an analytics dashboard based on the survey results

Shopify Enquire Post Purchase Survey App by Hodi, Inc.

Shopify Enquire Post Purchase Survey App by Hodi, Inc.
Shopify Enquire Post Purchase Survey App by Hodi, Inc.

Offered with a liquid platform, Enquire Post Purchase Surveys is a great tool which assists Shopify store owners in understanding more about the customers. In particular, the integration between this app and Shopify, Shopify plus enables you to get your post-purchase survey ready within only two minutes. Via this survey, you can get instant insights into which marketing action is performing well and which is not. In addition, every survey is highly customized to fit your brand and you can create your own questions to match your marketing plan. Especially, some questions are set by default such as “How did you hear about us?” or “How would you rate your shopping experience?”. 

Reviews and rating:

  • 5.0/5

Pricing and trial days:

  • 14 trial days
  • Enquire Basic plan: $9.99 per month
  • Enquire Pro plan: $19.99 per month

Demo Store

  • Not available

Key features:

  • Match your theme automatically
  • Compare individual survey responses with last-click referral sources and UTM parameters easily from one dashboard
  • Provide survey questions by default
  • Customize survey questions and the survey confirmation message 
  • Add possible answers to a question and update them automatically
  • Allow turning on and off the function of writing in other responses
  • Choose to show the survey to only new customers 
  • Send a weekly email with the survey response data to the administrator
  • Adjust the survey’s location by adding a tag to the Checkout
  • Work well with Google Analytics, Recharge, Shopify Flow, rockerbox, and google tag manager

Shopify Post Purchase App by Post Purchase

Shopify Post Purchase App by Post Purchase
Shopify Post Purchase App by
Post Purchase

Another amazing option for you to have clearer understanding of the customers is Post Purchase app. Similarly to other post purchase survey apps, this Shopify app helps you to create a survey form on the order confirmation page. You can ask them as many important questions as you want. Besides, you are able to customize your survey given plenty of useful options. Then you can view the responses in detailed reports which are updated automatically. By gaining greater insights into your existing customers, you will be able to refine and optimize your marketing to find more of the same customers to come back and buy your products.

Reviews and rating:

  • 5.0/5

Pricing and trial days:

  • Free plan: free
  • Starter plan: $7 per month
  • Business plan: $14 per month

Demo Store

  • Not available

Key features:

  • Offer flexible survey options and customizations
  • Enable adding an unlimited number of questions to the survey
  • Send automatic survey completion reminders via email
  • Provide aggregate survey results and survey results for individual orders
  • Adjust the survey position on order confirmation page
  • Generate useful detailed reports from the collected data 
  • Display the data in beautiful charts or send them to the administrator automatically
  • Be compliant with GDPR

The list of Shopify Post Purchase Survey apps above highlights some of the highly recommend tools for you to gain deeper insights into your customers to drive sales. You can also visit top Shopify apps and Best Free and Premium Shopify Free Traffic Apps to see what we share about many other apps. 

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