Best Free and Premium Shopify Live Chat Apps (Part 1)

Best Free and Premium Shopify Live Chat Apps

Research shows live chat can increase sales by as much as 40%. Therefore, Live Chat apps are born to help any Shopify store owners witness the research result by themselves. Unlike email which may take customers hours to be replied, Live Chat apps allow you to directly communicate with your website visitors via instant messaging. You can then build a close relationship with your customers through a one-to-one channel, and gain valuable insights based on customer data provided by these apps. Live Chat apps also improve the chance of turning visitors into customers, contributing to increases in conversions, sales and revenues.

You don’t want potential customers to leave your store ever again? Let’s check out these amazing Live Chat apps below to find the most suitable one that satisfies your needs.

Shopify Chat Button App by Whatshelp.io

Shopify Chat Button App by Whatshelp.io
Shopify Chat Button App by
Whatshelp.io

WhatsHelp Chat Button app brings convenience and comfort for customers to have a conversation with brands regardless of time and place. In particular, using this app, website visitors are directly taken to the messaging app like Facebook Messenger or WhatsApp to start a conversation with you. Even if they leave your website, you will still be able to keep the conversations going. Hence, WhatsHelp Chat Button app creates direct communication between Shopify store owners and clients, making customer service more personalized and efficient. Moreover, the app requires no signup, no login, no account and allows for a forever 100% free plan. 

Reviews and rating:

  • 4.8/5

Pricing and trial days:

  • Free

Demo Store

  • Not available

Key features:

  • Take less than 60 seconds to install and allow for custom configuration
  • Work on any devices: desktops, tablets and mobile devices
  • Support several messaging apps such as Facebook Messenger, WhatsApp, Viber, Snapchat, Line, and Telegram 
  • Allow users to choose only one messaging app or multiple channels
  • Send greeting messages to customers automatically
  • Support multilingual sites and multisite networks
  • Offer super-lightweight and pixel-perfect SVG icons at any display resolution 

Shopify Live Chat App by Tidio Ltd

Shopify Live Chat App by Tidio Ltd
Shopify Live Chat App by
Tidio Ltd

Tidio is a simple live chat and chatbot platform with a built-in integration with Shopify. Particularly, by uniquely merging live chat, Bots, and Marketing Automation, this app lets you get all your live chat, e-mail, and Messenger communication in only one channel. Additionally, the app developer team ensures that Tidio works seamlessly with your store by making it suitable for any website. You are also able to adjust the widget colour as wish to keep it consistent with your brand. Furthermore, adding Tidio to your Shopify store takes just a few seconds and you can enjoy a forever free free plan. 

Reviews and rating:

  • 4.8/5

Pricing and trial days:

  • Basic plan: free
  • Communicator plan: $15 per month
  • Chatbots plan: $15 per month

Demo Store

Key features:

  • Provide a modern widget design equipped with rich customization options that suits any website 
  • Support multiple languages
  • Work well with GetResponse, Zendesk, Mailchimp, Google Analytics, and Zapier

Live chat features:

  • Reply to customers’ queries instantly via Tidio Chat
  • Collect customer’s data with pre-chat survey
  • Engage customers on-site with Visitors List
  • Allow users to see what visitors is typing in real time via Live Typing

Chatbot features:

  • Recover abandoned carts using Abandoned Cart Chatbot
  • Send targeted discounts with Discount Chatbot
  • Greet new and returning visitors automatically
  • Stop visitors from leaving store using Abandoned URL Chatbot
  • Engage a visitor of a specific product
  • Provide delivery status information via Delivery Tracking Chatbot
  • Inform about product availability through Product Availability Chatbot
  • Handle return queries automatically using Return Query Chatbot

Shopify Live Chat App by tawk.to

Shopify Live Chat App by tawk.to
Shopify Live Chat App by
tawk.to

According to Forbes, tawk.to is ranked first with a 98% customer satisfaction score with an impressive user network of more than 2.2 million teams and individuals. This number is guaranteed by tawk.to Live Chat app, an app designed to increase the effectiveness in managing online customer experience by providing a single dashboard interface for you to chat with your website visitors. tawk.to chat app and ticketing system integrates seamlessly with your store so that you can provide real time support and service to your customers. 

Reviews and rating:

  • 4.5/5

Pricing and trial days:

  • Free

Demo Store

Key features:

  • Suit all modern browsers including iOS, Android, Windows and Mac OSX
  • Allow users to chat with visitors on website, mobile app or from a free custom page
  • Monitor and track progress over time
  • Review chat history 
  • Check performance in analytics

Shopify Live chat & Helpdesk App by Gorgias

Shopify Live chat & Helpdesk App by Gorgias
Shopify Live chat & Helpdesk App by
Gorgias

Gorgias – Live chat & Helpdesk will provide you with an automatic tool to manage your customer support live chat. Specifically, the app enables you to view full customer service requests from different channels, such as email, live chat, and social networks, in just one place. Besides, it also allows you to import tickets from Zendesk and other customer support CRM apps while letting you perform refunds and edits straight from your help desk live chat. Overall, with a wide range of amazing features and beautiful pre-made templates, Gorgias will deliver a true all-in-one help desk experience to your customer support team and boost sales afterwards.
Reviews and rating:

  • 4.8/5

Pricing and trial days:

  • 7 trial days

Demo Store 

Key features:

  • Grant full control over conversations from several channels, including email, live chat, phone, and social networks in one helpdesk 
  • Allow admins to cancel, refund, and duplicate orders right inside Gorgias
  • Offer a one-view full customer live chat and message history across all channels
  • Enable filling questions (about order status, shipping date, etc.) in advance using Macros
  • Allow creating automated responses and botchat to frequently asked tickets (e.g: “where’s my order?”)
  • Set rules to manage inbox (if a ticket has the word “refund”, it will be automatically tagged as urgent)
  • Allow admins to track which page their customers are landing alongside with their purchase history
  • Support importing tickets from Zendesk and other customer support CRM apps
  • Work well with ReCharge, Shipstation, Messenger, Aircall, LoyaltyLion, and +20 more

Shopify Live Chat apps listed above are wonderful tools to help you interact with customers  and boost conversions. To equip your store with more useful tools, you can also keep updated with top Shopify apps and Best Free and Premium Shopify Help Center Apps.

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