In the previous part, we have guided you through some of the best Live Chat apps for Shopify. As the name reveals, these tools have the role of automating the customer support live chat. Thus, you will no longer need to be worried if you are offline when a question shows up or if you receive bunches of questions from different channels. Today we will continue to present more Shopify Live Chat apps in order to better help you upgrade your store. However, they will not be the same as those introduced in the last part but are specialized in supporting performing live chat via the largest social networking site in the world, Facebook.
You want to take advantage of Facebook to boost your customer support team’s performance? Let’s take a look at some top rated Shopify Live Chat apps right below!
Shopify Facebook Chat Box – Live Chat App by Autoketing
Facebook Messenger is one of the most convenient messaging platforms in today’s technological era. With this in mind, Facebook Chat Box app was born to enhance communication efficiency between customers and brands. More specifically, this app enables shoppers to exchange information directly with your customer support team without having to switch the messaging panel. As a result, the context and history of the conversation is saved on the Messenger platform, making you track customers and order details with no difficulty at all. Hence. Don’t hesitate to install the app and enjoy tremendous benefits such as a close relationship with customers and impressive sales figures.
Reviews and rating:
- 4.7/5
Pricing and trial days:
- Free
Demo Store
Key features:
- Put the Facebook chat icon anywhere on Shopify website
- Allow admins to create and change greeting message as wish
- Set up popups on the website
- Set response time automatically
- Customize Facebook chat icons
- Generate main menu and submenu for customers
- Display on both desktop and mobile phone, or one of them
- Work on all browsers, even Safari
- Work well with Facebook Messenger, Live chat, Facebook Messenger Marketing, Facebook Marketing, Kit, and Facebook product feed
Shopify Chatra Live Chat + Facebook App by Roger Wilco LLC
Another recommendation for you is Shopify Chatra Live Chat app. This app assists you in answering questions and lessening customers’ concerns when they want to place an order. For more details, you can automatically engage customers with targeted auto-messages. For example, displaying an automatic chat message asking “Hey, can we help you with anything?” is proved to reduce abandoned carts. Overall, this app provides an excellent solution to improve your store performance by learning from feedback. In addition to that, you are also able to build a close relationship with customers by identifying their problems instantly and collecting their contact data in real time.
Reviews and rating:
- 4.9/5
Pricing and trial days:
- Free plan: free
- Pro plan: $19 per month
Demo Store
Key features:
- Contact customers stuck on the checkout proactively to reduce cart abandonment rate
- Provide a real-time visitor list regarding their name, place and products in their cart
- Answer chat messages sent by Facebook users to store’s page directly
- Allow users to see what visitors is typing in real time
- Offer group chats to solve pressing issues
- Build visitors’ information based on their current page, device and system they use to access the store
- Enable review conversation history in full details
- Collect contact information when operators are offline
- Correct answers after sending message
- Provide smooth animations, avatars and beautiful design
- Work well with Front, Help Scout, Slack, Zapier, Webhooks, and Facebook
Shopify Facebook Messenger – Live Chat App by Omega
As a well-known dedicated Shopify’s developer partner, Omega takes pride in Facebook Messenger – Live Chat, a powerful tool that drives your customer engagement. This all-in-one customer support software lets you integrate Facebook free live chat to your website so that your customers can leave a message whenever they want while browsing your store. One bonus feature of this app is that you can also use it with your own chatbots apart from the Messenger app. Even though offering a lot of features with tremendous benefits, Facebook Messenger – Live Chat is totally free for your life-time use. Moreover, you don’t need to know any codes to install it but are simply a click away.
Reviews and rating:
- 4.7/5
Pricing and trial days:
- Free
Demo Store
- Not available
Key features:
- Embed Facebook Messenger live chat seamlessly into Shopify store
- Set time for turning on/off live chat function
- Provide a one-screen view for chat history and all interactions
- Answer questions in case admins are offline with automatic reply messages
- Support using store chatbots in addition to Messenger app
Shopify Easy Messenger – Live Chat App by NexusMedia OU
Another great way to capitalize on over 1 billion Facebook users is supported by Easy Messenger – Live Chat. In particular, it allows you to reach customers directly on your Shopify store thanks to the onsite “Message Us” widget. By this way, you are also able to communicate with them via the Messenger app after they leave your website. Furthermore, as the name suggests, Easy Messenger – Live Chat requires only one click to get started and then it will serve you at no costs at all. Therefore, don’t miss out on this chance to grow your Facebook audience for cross-selling and marketing later on.
Reviews and rating:
- 4.8/5
Pricing and trial days:
- Free
Demo Store
Key features:
- Embed Facebook Messenger into Shopify website in the form a “Message Us” widget
- Provide seamlessly real-time customer support
- Offer a simple one-click installation
- Provide visually attractive popups and highly customizable layouts
- Be compatible with desktops and mobile devices
- Work well with Facebook and Messenger
We hope that you find the above list of Shopify Live Chat apps useful in turning Facebook into your effective support channel. If you are a startup beginner and don’t know where to start from, we have the honour of introducing here top Shopify apps and Best Free and Premium Shopify Stock Forecast Apps as widely trusted by thousands of Shopify merchants all over the world.
