Best Free and Premium Shopify Help Center Apps

Best Free and Premium Shopify Help Center Apps

Are you stuck in tons of support email every day or fed up with answering the same questions over and over again? Do you want to add a help center or FAQs page to your store to make life easier? If so, you are highly recommended to try Shopify Help Center apps. These apps allow you to create a help center page where you are free to add as many questions and answers as you wish. By this way, your customers will no longer have to wait for their replies via email since they can easily find the solutions to their problems on their own whenever they want. Thus, you can satisfy your customers with the least effort while having more time to focus on other important aspect to grow your business.

Now it’s time to explore some of the best Help Center apps for Shopify!

Shopify HelpCenter App by Vertex LV

Shopify HelpCenter App by Vertex LV
Shopify HelpCenter App by
Vertex LV

You can now save time on supporting your customers manually thanks to a useful and catchy help center page with the aid of HelpCenter app by Vertex LV. Using this app, you will be able to answer your customers’ questions even before they appear in your inbox. Specifically, visitors can search for their problems on a FAQ page which is highly customizable and responsive to any devices. In case they cannot find the answers on this page, they can still submit their questions via a contact form or messenger. Moreover, you are allowed to build a multilingual FAQ page by adding as many languages as your customer require to it. Besides, the app enables you to insert pictures in header and footer of a FAQ page, which helps to promote your brand image as well as cross-selling and up-selling. 

Reviews and rating:

  • 4.8/5

Pricing and trial days:

  • Free plan: free
  • Premium Annual plan: $4 per month
  • Premium Monthly plan: $4.95 per month

Demo Store

  • Not available

Key features:

  • Allow building a 3-layer and user-friendly FAQ page
  • Filter searchable questions and answers by sections and categories
  • Offer highly customizable setting tools in terms of colors, font sizes, texts, images, icons, etc.
  • Enable customers to submit questions via a contact form or messenger
  • Support multiple languages
  • Enable exporting and importing content of a FAQ page into other stores
  • Allow restoring Q/A backups
  • Provide various pre-designed templates
  • Offer “clear text formatting” feature for copied content on the FAQ page

Shopify Help Center HQ App by AppHQ

Shopify Help Center HQ App by AppHQ
Shopify Help Center HQ App by
AppHQ

Help Center HQ provides you with the ultimate solution to serve your customers effortlessly by helping you build an attractive help center page in just a few minutes. In particular, your support email will be decreased significantly as the help center can answer a huge number of questions before the customers has the opportunity to email you. By this way, they are also able to receive answers instantly without waiting for your manual replies. Thus, you can enhance your customers’ satisfaction while spending your time on focusing on other important tasks to grow your business. Especially, Help Center HQ aids you in gaining great insights into your customers by collecting valuable satisfaction data right on your help articles. You will know whether to improve your answers based on what is satisfying your clients or what is letting them down.  

Reviews and rating:

  • 5.0/5

Pricing and trial days:

  • 7 trial days
  • Basic plan: $9.99 per month

Demo Store

Key features:

  • Find answers automatically while the user types their question 
  • Provide powerful article editing tools
  • Be compatible with any design and theme
  • Work seamlessly with Shopify
  • Collect customers’ feedback quickly and simply via “was this useful” emojis

Shopify Messenger, WhatsApp Live chat App by IQteco inc.

Shopify Messenger, WhatsApp Live chat App by IQteco inc.
Shopify Messenger, WhatsApp Live chat App by IQteco inc.

If you want to take advantage of social media such as Facebook Messenger as a help center to support your customers, Messenger, WhatsApp Live chat is the right option for you. This app helps you streamline your customer support since you will no longer have to handle tons of repetitive order related requests. For those who seek for their order or refund information, they can look into them simply through Live Chat or Facebook Messenger. The app will provide order status answers via these channels like a real help center. Besides, Chat Bot will immediately reply to all questions related to FAQ 24/7 and automatically collects Facebook subscribers in order to grow your customer list which may come in hand any time. For example, based on the subscriber data, you can run a suitable promotion campaign such as giving discounts for first-time visitors or for returning customers. 

Reviews and rating:

  • 5.0/5

Pricing and trial days:

  • 14 trial days
  • Premium Live Chat plan: $9.90 per month

Demo Store

Key features:

  • Answer Order Status through Live Chat or FB Messenger
  • Provide instant answers to FAQs via Chat Bot
  • Gather Facebook Subscribers
  • Be responsive and mobile friendly
  • Work well with messenger and facebook

Shopify Helpdesk & Helpcenter App by Kiri

Shopify Helpdesk & Helpcenter App by Kiri
Shopify Helpdesk & Helpcenter App by
Kiri

Kiri Helpdesk & Helpcenter is an excellent tool for Shopify store owners who are searching for a powerful and easy to use customer support help center. It assists you in building an effective help center which is called a FAQ page where your customers can easily find their answers by themselves. Especially, it provides many other cool features such as giving automatic reply suggestions, auto-completing relevant information in case of replying manually, etc. In addition, Kiri Helpdesk & Helpcenter is powered by AI, which organizes everything for you and analyzes each customer’s needs and niche. You will also be given personalized recommendations based on analytic results so that you know how to improve your business to the fullest potential. Moreover, this app is super easy to set up and provides a state-of-the-art support service. You can get everything ready in minutes without resorting to immense technical knowledge. 

Reviews and rating:

  • 5.0/5

Pricing and trial days:

  • 14 trial days
  • Starter plan: $29 per month
  • Growth plan: $49 per month
  • Established plan: $99 per month

Demo Store

  • Not available

Key features:

  • Provide automatic answers immediately
  • Suggest responses automatically with one single click
  • Offer reply templates based on context
  • Complete relevant information for manual replies
  • Sort tickets to related views automatically
  • Analyze customers’ satisfaction 
  • Give personalized recommendations for store owners based on statistics

Shopify Help Center apps listed above are must-have tools to deliver the best support service to your customers while significantly reducing your manual support time. You will find other excellent ways to impress your customers in top Shopify apps and Best Free and Premium Shopify Influencer Apps.

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